1 Posted by tz at 03/27/09 04:55 PM

There is a class action suit and at a similar site hundreds of complaints:

http://www.consumeraffairs.com/credit_cards/chase_credit_cards.html

They gave some the option to double or triple the interest rate to avoid the $10 fee.

I basically paid off the entire balance (incurring a charge to transfer the balance elsewhere), so now I've been stuck twice. I would have left it if there wasn't a $120/year annual fee charged monthly.

2 Posted by at 04/25/09 09:44 AM

JP Morgan Chase took over my Washington Mutual Mastercard account. During the transition I never received my March statement. I received a statement the beginning of April showing a late charge of $39 and on top of that now charging me 29.99% because I was late. I never missed a payment when I was with Washington Mutual. Then the harassing calls until I made a payment that wasn't due until May 7. They called me at home several times and then at work (all within 3 days). They said if I made a payment over the phone they would waive the late charge . . . put do you think they would decrease the interest??? Not. I closed the account and will make monthly payments until paid off. What a bunch of crooks.

3 Posted by Steve at 05/03/09 03:27 PM

What about the runaway spending that's coming out of Washington?

4 Posted by Shane at 05/28/09 10:25 PM

Chase ripped me off in every way after I had been with WaMU for 4 years I closed my account & will never go back to the crooks!!!

5 Posted by Joseph S at 07/23/09 06:07 PM

After being in good standing with both my Chase Freedom and WaMu cards for at least 3 years, I wound up moving to another state to improve my quality of life. My old bank has no branches here in MI, so I thought it would be a good idea to switch all of my funds to a Chase account (since I already own two of their cards). I was under the impression that the agent who opened my new Chase checing account had set up my cards for auto payments, apparently 'linking' the cards isn't the same as switching automatic payments. Before I knew it (in the midst of moving, getting a job and a new place to live) I began to get calls and notices saying that payments had been missed and my 9.9% APR was no longer because of it. After more than one phone call trying to get things fixed, only one card's standing has been 'repaired' with a 15% APR, the WaMu card however is still at 29.99% with a $4650 balance which I'm making $150 a month payments on (most of which is finance and interest charges). To add insult to injury, I JUST found out that they had also lowered the limit from $5200 to $4700 (less than $100 above the balance), after I've made up missed payments and haven't been late since! NOW what do I do, after they've done such a bang up job of hurting my already fair/good credit??? I don't own a home and I'm already pretty much living paycheck-to-paycheck.

6 Posted by Devon at 07/26/09 05:25 AM

I have been a washington mutual customer for about 20 years (since they were great western bank).I never had a problem with wamu until it became chase.the first thing i noticed was that in the transition to chase, somehow the interest rate on both my wamu cards increased to 4 times what they were with washington mutual...secondly,for anyone who have a active chase account,PAY CLOSE ATTENTION TO YOUR MONTHLY STATEMENT AND CHARGES chase is now inflating the monthly minimum payment on credit accounts then roll the amount over from month to month.they then charge you a monthly late fee even if your your payment is current and on time.their explanation is that if you did not make your full minimum payment at any time in the past,you will be charged a late fee every month for the life of your balance...is that legal!!!!!!A CHASE ACCOUNT IS NO LONGER A REVOLVING CREDIT ACCOUNT IT IS A ROLL-OVER ACCOUNT

7 Posted by Frank B at 08/01/09 02:02 PM

I opened a credit card with Providian Bank in November of 2004. The transition to Washington Mutual was basically transparent. I may have had a high balance-to-limit ratio, but I was always paid more than the minimum on time. The transition to Chase was unfair, in my opinion. The interest rate jumped from 21.99%APR to 29.99%APR and I too was slapped with the $39.00 late fee even though the payment was made on time. A rep actually told me I paid WaMu too early before the transition. I pleaded for the credit, but was denied by several reps and a supervisor. In May 2009, I made several payments to reduce the balance to about two-thirds of the card limit. In June 2009, I had the opportunity to pay off the balance completely, which I did. However, I did not close the account. The convenience of having credit available is a comfortable feeling for consumers. I guess that JP Morgan Chase care nothing for their customers. I too received the WaMuClosure1 notice dated on July 21, 2009 with the bogus reasons provided by Experian(TRW). I will make an effort to persuade all my family, friends, co-workers, and acquaintances to stop doing business and close any accounts with JP Morgan Chase. Their treatment of Washington Mutual customers is inexcusable especially after receiving TARP funds.

8 Posted by Kevin Carter at 08/17/09 01:02 PM

All of the WaMu Credit Card "WaMuClosure1" people are innocent victims of a scam by Chase Bank.

Chase Bank had this plan of jacking up the rates and closing the accounts since day one of the Washington Mutual purchase.

This is one of the reasons their investment banking department is showing profit of over 2.7 Billions dollars last quarter.

They know how to bypass any laws that congress tries to put in their way, and they used you to do it.

Here's how simple it was for them to bypass the Loan Shark Laws in the US.

It only took three steps:
First, buy up Washington Mutual from the courts for a very low cost after it goes into default.

Then raise the rates and double the payments on every credit card account they are planning to use for this scheme.

Then they close the accounts, effectively changing them from Credit Card accounts to High Interest Loans.

Now they can sit back and collect exorbitant interest rates on what are now loans that would have been illegal if they did them as normal loans.

Chase Bank would have never been able to start these loans at the interest rates they are charging due to Loan Sharking Laws put into effect in the U.S. to protect consumers from banks predatory lending.

Read up on the law and you will see.
Google "Loan Shark Laws" and read.

Quoted from USA Today
"In New York, for instance, it's a crime for an individual to charge more than 25% interest on a loan. But what's illegal for a loan shark in New York is perfectly legal for credit card issuers that put their operations in states that have no rate ceilings, such as South Dakota and Delaware. They can charge their customers everywhere whatever they wish, because what counts is the law of the state where their credit card operations are based."

These thieves at Chase Bank need to be stopped and punished for destroying innocent victim's FICO Scores just to make more money for themselves.

Now this is reason for a winnable Class Action Suit.

9 Posted by john oswald at 08/25/09 12:42 PM

I had/have a closed account(balance was $1800) with JP Morgan Chase. Interest 27%. I pd. in full with the current statement due Aug. 12, 09 PIF on line Aug 4, 2009. Just got a bill for $23. and change (interest) from the slime at Chase. I pd in full the amt due 8/12/09 Hell will freeze over before I pay them $23 more. How and with whom do I file a dispute? In 15-20 years I waas never 1 day late!

10 Posted by Johnnie at 08/26/09 09:52 AM

I am another victim of Chase. I was one of the loyal costumers of Washington Mutual. I paid on time, more than the minimum, and appreciated Washington Mutual and their costumer service. When Chase bought WM, my APR was more than doubled, it is now at 28.99%. There is no reason for such a huge APR since I was in such good standing with WM. They are unhelpful on the phone, and one representative lied to me and told me she was a supervisor, then recanted later in the conversation. Is there anyone out that that has been able to transfer their balances successfully to another credit card similar to WM? With the economy the way it is, it's terrible that companies like Chase can victimize innocent people who were doing well by Washington Mutual.

11 Posted by Shelina Edgar at 09/17/09 12:33 PM

I am Canadian and opened an account with Chase in NY to deal with my daughter's university expenses. I wire transferred $10,000 to my account and the money was deposited to my savings account instead of my chequing account causing one cheque to bounce. Chase immediately froze my account and when I tried to talk to them, I was told by a very rude and inarticulate woman that Chase did not want my business and that I would get a cheque in the mail for the balance of my account. I'm glad this happened early on. I will be taking my business elsewhere.

12 Posted by Libby McPhillips at 09/23/09 01:30 PM

I have a similar story concerning the Chase Cards. I was a good customer with Washington Mutual. Since Chase took over I have had nothing but trouble. This month I realized that my interest had gone from 12% to 27.24% within 2 months. I called only to find out the reason was because I was one day late in August and three days late this month. I explained to the rep when I called that I could not afford this and was told repeadly that it was "a personal financial decision on my part if I chose not to pay". No matter what I asked that was her response. She said there was no help for me until 6 months and then I could call back. I then went to my local branch (I also have a checking account at Chase)and told my story to the manager. After checking my credit card history, he called on my behalf and got the same response I received. He was told I had 3 lates over the history of the card and when asked about the 5 day grace period, he was told there wasn't one. Last year, I was 2 days late one month, the one day in Aug. and 3 days this month. The manager couldn't believe it but said his hands were tied. I still can't believe that there is nothing that can be done to stop this! Who do I go to for help!

13 Posted by Robert at 10/16/09 10:14 AM

My issues with Chase started around April of 2009. I have two cards with Chase. One of my cards was not paid by the due date because of my own oversight. They charged me a 39 late fee, which was the first time since I have had my cards with Chase, formerly WaMu. I called to ask for a one-time fee reversal and they declined. They said that Chase does not reverse any fees. I told them then that I wanted the account closed and it has been closed ever since. Recently while out of town, I missed the payment due date by one day and again they charged me the 39 late fee, which again was my fault. I didn't try to fight it, since I knew they would do nothing. Next is the part of the story that totally pissed me off about Chase and when possible I will take my business elsewhere. They started calling me less than 2 weeks after I missed the payment. I told them that since they don't remove fees and will get my late fees plus finance charges that I would pay them when my next bill was due. I figured, why rush to pay something where I am already late and charged a late fee. Why pay them the money before my next payment is due????

Well, when they started calling I told them this and they wanted to set up a payment schedule. Mind you that my payment that was late was less than 70 and it was less than 2 weeks overdue. They became aggressive and I said they would get their money by my next payment due date. Well, about a week went by and I received my next bill. My payment was for the past due amount PLUS an additional 110!!!! I was livid!!! Now it only gets better. I knew I would just pay it when it was due and just be done with it. Mind you again that this account was not over the limit and it was a closed account. So here we are about 3 weeks before my next due date and the phone calls begin again from Chase. They want to know when I am sending the past due balance and want my routing information and want to set up a payment schedule again!!!! I once again said that they would get all of their money when my next payment was due. I became more aggressive with them as the calls continued, not once, not twice, not three times, but 4 or 5 times a day for 2 plus weeks!!!! They started at 8am and continued all day!!! Thank God for caller id. Every once in a while I would answer and chew them out again and tell them to stop calling. They stopped for the remainder of the day, but them started again the next day.

Now I just paid the full amount of my next payment of almost 200 and am waiting to see what happens next. So, I was late with my payment and they got all excited for something that was paid with 30 days after missing the payment. I find it hard to believe that a bank that just posted a 3.59 billion dollar profit, per msnbc.com, had to harass me for almost 3 weeks. Chase is not a very consumer oriented bank and do not work with their customers very well. I would think that in this rough economic time that they would be more willing to work with their customers, than be a thorn in the side of their customers. As soon as possible, I am taking my business elsewhere and will not deal with them again. I wouldn't be with them now except for the fact that my credit cards and mortgage were sold to them during some merger. My advice is to stay away from CHASE at all costs. The grief that they give is not worth even a better interest rate.

14 Posted by Sonny at 10/27/09 08:20 AM

New motto for Chase Bank: WE MAKE MONEY THE EASY WAY, WE STEAL IT

15 Posted by Harvs at 10/27/09 06:54 PM

Chase bank are a bunch of thieves who once they have your money, try to give you a hard time taking it out. Unfortunately, they took over WAMU and now, us who enjoyed on the most part dealing with a decent company and having decent customer service are forced to deal with a bunch of white collar crooks. I had a retirement fund set up with WAMU and chase took it over. then comes a surprise fee for $30 since it was below the a certain amount they wanted in their in order to wave the fee. You would think ok, a good choice then would be to take the money out and put it somewhere else but then, they charge you a 75 dollar closing fee plus a 30 dollar fee. From a financial institution that has a lot of customers unfortunately, you wouldn't expect this from. They are thieves. Penny wise and pound foolish. They now have one very very pissed off customer who for that fee they charges, will probably have to pay double or more to answer all the complaints i will lodge with different agencies and possibly the media. Not only that, in their stupidity, little do they realize that this pissed off customer will warn lots of other potential customers about banking with them. If you all decide to do the same thing, they will lose a lot of investments, accounts etc all because they decide to be penny wise and pound foolish.
As customers, its not our fault that they decided to make bad housing loans. We do not have to pay for their screw ups.
If you were screwed by them too, tell all your friends, post to internet boards, post to facebook, file a complaint with the better business bureau, the federal trade commision, with http://www.helpwithmybank.gov/ , Local media, etc. Even if its only a little amount of money they decide to charge you, if you do nothing, they win and will charge you more and charge others more as time goes on. We have to show them that it doesn't pay to be thieves and if they stay dishonest, they will ultimately lose.
Chase Sucks!!!!!!!!!!!!

16 Posted by J at 11/05/09 08:03 AM

I have had a Chase Freedom account for several years now and was always happy with the account until about 2 months ago. I had a fixed, low interest, fairly reasonable reward card. However, about 2 months ago I received a letter from Chase stating that they were making several changes and that my fixed, low-interest card was now becoming a variable interest rate card which was nearly DOUBLE what my fixed rate had been. I called customer "service" to ask them why they were going up on my rate. I had been a loyal customer, paid off my account each month, and had NEVER missed/been late on a payment. They stated they were going up on everyone and that there was nothing I could do except close my account. I called several times, hoping to finally speak with someone that could be reasoned with and I also emailed customer "service" on several occasions. I got the same response each time, "There's nothing we can do. Your only options are to accept the rate increase or close your account." I waited until just a couple of days before the rate change was to take place and I called customer "service" to close my account due to the bad business practices they were taking part in (punishing/running off good customers.) The lady closed my account very quickly and did not even try to get me to keep my card/stay with their company. Usually they beg you to keep your account open when you try to close an account somewhere. So I say good riddance to Chase! I will no longer do business with them and will NEVER recommend them for anything to anyone. I hope you will do the same!!!

17 Posted by Vanessa at 11/10/09 09:09 PM

Chase sucks!!! I have a checking and a saving account with Chase, which I have had for several years when it was WAMU. Since they took over things have been a nightmare. Before Chase took over I had an overlimit protection on my checking account. When Chase took over they sent there notices saying that nothing will change.....Yeah Right!!! I recently found out that the overlimit protection was taken off when they took over. I made some purchases and I didn't get a chance to transfer funds to my checking account that day. I went online on 11/3 to transfer funds to my account. I saw the transactions list on my account as pending. When I checked my account again a few days later to make sure that everything cleared and check my balance, they charged me $210.00 in overdraft fees and those transactions that were pending were now back dated for 11/2. When I called the 800 number to complain about it they said that they only show that it posted on 11/2. That is bull! I had to ask him several times to see if he could waive them. He said that he could only refund $70. That is crazy! I then asked him what I would need to do to close the account. The guy actually asked me why I was looking to closing the account. Are you kidding me? You are stealing my money and you are asking me why!!! I then asked to speak to a supervisor who would not let me talk, she kept talking over me and was a total witch. When I told her that I would be closing my account she said well that is your problem. I was beside myself that these people can do this to customers. Granted they did refund $70 but they still took $140. Well that may not seem like a lot to some people but being a single mother and making very little money it hurts. I will be closing my account this weekend. I have called all my friends and relatives to tell them so that they can watch their money with the crooks called CHASE!

18 Posted by Brad at 11/17/09 06:55 PM

It seems that backdating transactions is a common theme with Chase. I am currently suffering from a similar issue. I was hit with a fee that now shows posted on 11/12 although it never did show up on until the 16th. As a result of me paying bills and leaving little in the account afterwards I have been hit with a snowball of overdraft fees now totaling over $230. Of course had I known about the fee I was going to be charged (and backdated after the fact), I would have not spent all my money on bills. So now that I have been charged this huge (for me) amount of money for overdraft fees, My family will be enjoying a very small Thanksgiving dinner most likely of Ramen noodles.
I also spoke with the branch manager who also told me they are only able to refund $70.
Needless to say I am closing my Chase accounts.

19 Posted by JP Morgan Chase Bank Credit Card Complaint at 12/24/09 11:49 AM

Credit Balance with JP Morgan Chase Bank Credit Card
JP Morgan Chase Bank Credit Card Complaint

You were reading a complaint about JP Morgan Chase Bank Credit Card.

Filing a new complaint about
On 11-23-07 I by mistake made a payment of $11,000.00 instead of my credit card *********** balance of $1000.00.

It is 12-10-2007, 10:43 AM CST yet to receive the over payment.

11-25-07 at 8:17PM CST Ms. Erin took my 1st call and promised to get this issue resolved by sending me the credit balance right back in 2 to 3 days.

To date I have not received my money back. I have made numerous calls to Chase customer service 800-436-7927 and why my money has not been returned back?

20 Posted by jes abarca at 12/26/09 06:37 PM

Chase bank shouuld really be ashamed. Next time they are in trouble they should put on their big boy pants,and go down like the rest of us. Mr, Bush helped them with the publics money,and now they turn on the people that helped them. my experience with Chase started when I went in to deposit money. The clerk told me i qualified for a credit card loan to opay off my high interest loans. I declined ,and she insisted, and said i should take advantage of this offer. I thought about it and double checked to see if i qualified. After she assured me i did ,i took the offer which was declined, and after that it raised my apr. Are these people Predators or what?There is no love lost here. Im paying off my credit cards with chase,and I hope they sail off into the ocean and sink for good.

21 Posted by sam s at 03/17/10 03:09 AM

chase is chasing me a way
I have a chase freedom!!!!! card and a mortgage and a checking account.
i make my deposits every friday every fridayyyyyyyyyyyyyyyy few weeks ago we had asnow storm in new york city and they closed their branches, therefore i could not make a deposit!!!!!!!!!! now a payment was submited and was paid by chase which trigerred an overdraft fee of $35.00,called customer service and was spoken to as if i was a step child.
I WILL MAKE IT SHORT
I CLOSED MY CHECKING ACCOUNT
I PAID OFF MY CREDIT CARD
I REFINANCE MY MORTGAGE
END RESULT
I GOT EVEN THEY NO LONGER HAVE ME AS A CASH COW TOTAL LOSS TO CHASE $1100 A MONTH OH BUT WAIT THE INTREST ON MY MORTGAGE IS ABOUT 175,000 !!! WHICH WILL GO TO ANOTHER BANK
CHASE IS NOT THE PLACEEEEEEEEEEEEE

22 Posted by Rita Peachey at 06/07/10 08:32 AM

Today I was informed by Chase that they have closed both of the credit card accounts I have with them. I have 2 small VISA accounts with them; one was originally with Washington Mutual. When I opened these accounts the interest rate was

23 Posted by Bad Credit Car Loans at 09/16/10 09:01 AM

The best thing you can do is just cut the cards up. Honestly, they provide no real value.

24 Posted by Hannelore Brabo at 09/26/10 02:04 AM

Due to a Security Breech at the ALDI Grocery Chain, which accepts only Cash or Debit Card, I contacted Chase to watch my Debit/Checking Account, however, I was told that the account had been "compomised" - closed without prior disclosure and warnings. We had been planning a trip, and I was told by its Executive Office Tel. # 800-242-7399 that I have to wait several days before receiving a replacement card. The Executive Office' personnel attitude was very disturbing, and their "careless behavior" is unaecceptable. Rreading all of those complaints, I just might close our accounts.

25 Posted by Nick at 02/14/11 05:51 PM

Hello,
I'm a disabled combat vet from Operation Iraqi Freedom, and I'm having an issue with Chase Bank. I've been fighting for my VA disability for a couple of years now, and recently was approved. When I originally filed for my disability, I put down a Chase checking account number for direct deposit (so it was faster once approved to get my money) that I had jointly with my wife. Since then, the account was closed because it has a lien put on it for other matters by the bank. Once I was approved, the Federal Treasury sent a back-pay check for just over $10,000 to that bank account. Instead of being bounced back to the Treasury as it should have been, Chase re-opened the account. When I called about it to see what was going on the first time, I was told that the account was closed and that the direct deposit had been denied and sent back to the Treasury. When I called again, they told me that they had taken the check, taken the money that they thought was owed to them via the recovery department, and they told me that a check had been sent on the 8th, but they would cut me a new check that day (the 9th) and mail it to my current address if I went to the branch to file an affidavit of indemnity. So, I went to the branch to do so, and was told I did not need to file one and that they changed my information in the system. The lady at the bank even called the Recovery Department and spoke with someone who told her that a check was on its way to me and gave me a check number. I believe they did not have the right to seize that check in the first place since VA disability money is exempt from any and all liens that may be present. However, on the phone I was told by someone at Chase that as a bank they have every right to hold my money from me for any reason they see fit regardless of who or where it came from. They also stated that they were not psychics or 'Mrs. Cleo' and had no way of knowing where that deposit came from or what it was for (and this is not true... Federal VA disability money is specifically marked as so and IS exempt from liens according to US law). I'm not as interested in getting the $95 back that they took from the check, rather getting Chase to give me the money that I am owed and they are refusing to do so in any kind of timely manner. I've also been told 4-5 different times that a check was in the mail to me... I was even given a check number. The customer service department specifically told me that it was mailed out on the 8th, a second time I was told it was mailed on the 9th... so I've been anxiously awaiting its arrival in the mail (I am currently only able to sleep on the floor at a relative's house and allowed to receive mail there). Today, when I called and spoke to someone else, they said there is NO check in the mail to me, and that I have to go to a branch (closest one happens to be over 40 miles from me) to fill out an affidavit of indemnity before they'll do 35-45 days of 'research' to see if I'm really who I say I am or not before any money will be disbursed to me in the form of a check that I'll again have to wait for. I'm currently homeless, so this check is a big deal to me. Having told this to Chase on the phone, they specifically told me that it was not their problem. I'm curious as to whether there is anything you may be able to do in order to help me out. As a veteran of our own US Army who was injured in the line of duty to this country, I believe I am being treated very unfairly by the people at Chase Bank. Veterans status seems to have no benefits when it comes to civilian life even though I risked my life to defend theirs.

Thank you for your time, and I look forward to hearing back from you.
Sincerely,
Nicholas Novak - US Army Veteran

"This letter has also been sent to Kane In Your Corner on News 12, The NJ Star Ledger, NJ Herald, Consume Affairs, Chase-sucks.com, Allentown Examiner and NJ 101.5."

26 Posted by Linda & Alfred Gibbs at 07/02/11 07:45 AM

Linda has always contacted JP Morgan Chase every since they stated that she and her husband had to hae a modification program in order to keep there home. They have been turned down three times. Since then they have contacted Washington DC. In the last four days, a call was made there home informing them that action will be taken. I don't believe them, and if so, it will be to move up out of our home for over 29 years.; Please home us.