Where to Complain

This page contains contact information to help you notify the appropriate government entity when you are having a financial problem. If you’d like to share your personal financial story with Consumers Union,
please click here.

1. OCC: Office of the Comptroller of the Currency

   OCC regulates national banks and federal branches of foreign banks (“National” or initials “N.A.” in the name of the bank). The OCC also accepts most credit card complaints. OCC accepts complaints by fax or mail, and provides a complaint form on its website. To submit a complaint, you may fill out and sign this form and fax or mail it to the OCC Customer Assistance Group.
   Mail:
   Comptroller of the Currency
   Customer Assistance Group
   1301 McKinney Street, Suite 3450
   Houston, TX 77010
   Phone: 800-613-6743
   Fax: 713-336-4301
   Email: customer.assistance@occ.treas.gov

2. FRB: The Federal Reserve Board

   FRB regulates Reserve System member banks (except if OCC applies). FRB accepts complaints online, by fax, mail or e-mail.
   Mail:
   Federal Reserve Consumer Help
   PO Box 1200
   Minneapolis, MN 55480
   Phone: 8 AM to 6 PM CST
   888-851-1920 (TTY: 877-766-8533)
   Fax: 877-888-2520
   E-mail: ConsumerHelp@FederalReserve.gov

3. OTS: Office of Thrift Supervision

   OTS regulates savings associations and federally chartered savings banks (“Federal” or “F.S.B.” in the name). OTS accepts complaints by fax or mail. Complaints must be sent to the proper regional office. The OTS website provides mailing addresses and telephone numbers to OTS regional offices. Read the Guide on How to Resolve a Consumer Complaint that describes how OTS handles consumer complaints about savings associations. To submit a complaint, you may either fill out and sign this form, or write and sign a letter and fax or mail it to the Consumer Affairs Division.
   Mail:
   Office of Thrift Supervision
   1700 G Street, NW
   Washington, DC 20552
   Phone: 8:00 AM – 5:30 PM EST, Monday through Friday.
   800-842-6929 (TTY) 800-877-8339
   Fax: (202) 906-7342
   E-mail: consumer.complaint@ots.treas.gov

4. NCUA: National Credit Union Administration

   NCUA regulates federal credit unions (words “federal credit union” in the name) NCUA accepts complaints by mail, fax or e-mail. Complaints must be sent to the proper regional office. Use the Federal Credit Union Complaint Center. For general information contact the NCUA consumer complaint line at 800-755-1030
   To complain about a federal credit union, click here. If your credit union is state charted click here.

5. FDIC: Federal Deposit Insurance Corporation

   FDIC regulates State-chartered banks that are not members of the Federal Reserve System. FDIC accepts complaints online, by fax, telephone, mail or e-mail.
   Mail:
   Federal Deposit Insurance Corporation
   Consumer Response Center
   2345 Grand Boulevard, Suite 100
   Kansas City, MO 64108-2638
   Phone: 8:30 AM – 4:30 PM CST, Monday through Friday.
   800-378-9581 (TTY) 800-925-4618
   Fax: (703) 812-1020

6. FTC: Federal Trade Commission

   FTC accepts complaints about credit reporting agencies. The FTC also accepts complaints about non-bank creditors. The FTC accepts complaints online, by fax, telephone, mail or e-mail.
   Mail:
   Federal Trade Commission
   Consumer Response Center
   600 Pennsylvania Avenue, NW
   Washington, DC 20580
   Phone: 1-877-FTC-HELP (1-877-382-4357);
   TTY: 1-866-653-4261

7. State Complaints

   For a list of state banking departments, click here.
   For a list of state Attorneys General, click here.