Defend Your Dollars is the website of the Consumers Union Financial Services Campaign, where we support reforms to the financial marketplace to curb bad practices by banks and lenders.
Where to Complain
This page contains contact information to help you notify the appropriate government entity when you are having a financial problem. If you'd like to share your personal financial story with Consumers Union, please click here.
-
OCC: Office of the Comptroller of the Currency regulates national banks and federal branches of foreign banks ("National" or initials "N.A." in the name of the bank). The OCC also accepts most credit card complaints. OCC accepts complaints by fax or mail, and provides a complaint form on its website.
Website
Complaint Form - To submit a complaint, you may fill out and sign this form and fax or mail it to the OCC Customer Assistance Group
Mail:
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Phone: 800-613-6743
Fax: 713-336-4301
Email: customer.assistance@occ.treas.gov
-
FRB: The Federal Reserve Board regulates Reserve System member banks (except if OCC applies). FRB accepts complaints online, by fax, mail or e-mail
Website
Online Complaint Form
Mail:
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
Phone: 8 AM to 6 PM CST
888-851-1920 (TTY: 877-766-8533)
Fax: 877-888-2520
E-mail: ConsumerHelp@FederalReserve.gov
-
OTS: Office of Thrift Supervision regulates savings associations and federally chartered savings banks ("Federal" or "F.S.B." in the name). OTS accepts complaints by fax or mail. Complaints must be sent to the proper regional office. The OTS website provides mailing addresses and telephone numbers to OTS regional offices.
Website
Guide on How to Resolve a Consumer Complaint - OTS brochure that describes how OTS handles consumer complaints about savings associations.
OTS Consumer Complaint Form - To submit a complaint, you may either fill out and sign this form, or write and sign a letter and fax or mail it to the Consumer Affairs Division.
Mail:
Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552
Phone: 8:00 AM - 5:30 PM EST, Monday through Friday.
800-842-6929 (TTY) 800-877-8339
Fax: (202) 906-7342
E-mail: consumer.complaint@ots.treas.gov
-
NCUA: National Credit Union Administration regulates federal credit unions (words "federal credit union" in the name) NCUA accepts complaints by mail, fax or e-mail. Complaints must be sent to the proper regional office.
Federal Credit Union Complaint Center
For general information contact the NCUA consumer complaint line at 800-755-1030
To complain about a federal credit union, click here.
If your credit union is state charted click here.
-
FDIC: Federal Deposit Insurance Corporation regulates State-chartered banks that are not members of the Federal Reserve System. FDIC accepts complaints online, by fax, telephone, mail or e-mail.
Consumer Response Center
Online Complaint Form
Mail:
Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108-2638
Phone: 8:30 AM - 4:30 PM CST, Monday through Friday.
800-378-9581 (TTY) 800-925-4618
Fax: (703) 812-1020
-
FTC: Federal Trade Commission accepts complaints about credit reporting agencies. The FTC also accepts complaints about non-bank creditors. The FTC accepts complaints online, by fax, telephone, mail or e-mail.
Website
Online Complaint Form
Mail:
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Phone: 1-877-FTC-HELP (1-877-382-4357);
TTY: 1-866-653-4261
-
State Complaints
For a list of state banking departments, click here.
For a list of state Attorneys General click here.